A FORRESTER CONSULTING THOUGHT LEADERSHIP PAPER COMMISSIONED BY OUTREACH, DECEMBER 2021

As we move into 2022, new challenges arise and age-old barriers remain. Consumers are changing their purchasing habits to overcome sluggish supply chains. Retailers are struggling to serve customers due to labor shortages. And social media platforms are amplifying political and cultural divides. In the United Kingdom, a recent Forrester Consulting study revealed that almost a quarter of workers are planning to change jobs. And between June and August 2021, 12.1 million workers in the United States voluntarily quit their jobs…