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CX in 2022: The age of customer-first digital experiences
März 10 @ 12:30 pm - 1:30 pmfree
It’s 2022 already. While challenge and change defined 2020, 2021 was about accepting and adapting to change. But what does ‘normal’ look like this year?
With the world slowly opening up and the option of in-store experiences back in play, customer delight is now taking a new form. Consumers have embraced the ease and convenience of engaging online, while craving for the connection and empathy of personal interactions. For businesses, this reinforces the need for a seamless omnichannel strategy that speaks to the digital-first consumer. All while navigating a possibly permanent hybrid work environment.
With this webinar, we’ll explore:
- The major business and market trends that will drive the growth of CX in 2022.
- How businesses are aiming to delight customers at scale by pivoting from a multi-channel approach to an omnichannel approach.
- Managing the churn by offering customers instant support without over-burdening the support agents
Join us to know more!